Applied Business Academy
IT Systems Support Specialist professional course
Level 2 Higher Education Program
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If you’re ambitious and want to further your industry knowledge and skills, then this Diploma prepares you with the training required to achieve the CompTIA A+ or N+ certification. You can become a certified Server Support Technician and gain the competitive-edge in your career!
Course Delivery and Support
Classroom Sessions – On Saturdays (8- 12 weeks)
Allocation of IT Tutor with on-going support via email and telephone
Virtual Learning Environment, candidates must complete all online learning within the portal
8 – 12 WEEKS
Skills you will gain
Install & configure ICT systems - hardware and networks
Carry out fault finding and remedial maintenance on the systems
Perform Preventive maintenance of ICT systems and peripherals
Design and install a computer network and understand data security
Customer Service Skills needed to provide IT systems Support Services
Who could take this qualification?
It is a great course for anyone looking to gain new skills and knowledge to start a career in IT or progress in your chosen career and acquire new ICT skills.
Complete the Level 2 Diploma in ICT Systems and Principles for IT Professionals qualification and get ready to work in the ICT industry as a:
IT Support Technician
1st Line Helpdesk Support technician
PC Hardware engineer
First line/2nd line support
Get ready with a superior advantage for your career
IT Systems Support Specialist course curriculum
Learners are required to complete a mandatory unit
Customer Support Provision
Technical Competency Units covered will include the following:
Unit 011 Principles of ICT System and data Security
1. Know the common types of threat to ICT systems and data
2. Know how to protect ICT systems
3. Be aware of the applications of cryptography to ICT systems and data
Unit 229 Install and configure ICT Equipment and Operating Systems
2. Install and configure hardware/equipment
3. Test installed hardware/equipment
4. Prepare, carry out and document the installation and upgrade of an operating system • Configure and test an installed operating system
Unit 231 - Testing ICT Systems
2. Apply standard test procedures to PC systems and peripherals
3. Interpret test results to identify faulty components and apply simple fixes
Unit 235 Install, configure and test ICT networks
2. Configure installed software
3. Test and install software and resolve problems
4. Operate installed software
5. Uninstall standard application software
IT System Support Specialist
No previous experience or qualifications in ICT are expected
Suitable for a wide age range starting from 19+
Will the qualification support progression to further learning?
The IT system Specialist Course provides the underpinning knowledge and skills that would allow a learner to extend their competency in further areas at the same or higher levels:
Vendor Qualifications: CompTIA Fundamentals or CompTIA A+
Improve their skills by undertaking a higher level qualification in Level 3
Level 2 Diploma in ICT Professional Competence
This qualification can also be used as part of an Intermediate and advanced Apprenticeships in Digital IT
At Applied Business Academy, we tailor the training to suit your needs and the cost of our training programmes always aim to exceed the value you get out of it. Depending on the course you choose, the duration and cost differs. We have outlined the 3 possible ways to help you get the financial support to cover the cost of this course.
Funding and grants
Please speak to our Course Advisor to know if you qualify for this funding option and your requirements further.
How we can help:
Providing course outcomes along with a comprehensive training programme tailored for your company
Establish communication with your finance/ HR departments to arrange payment options
Outline the Terms and Conditions that apply
What will you get in return?
Get CompTIA IT Certified
Become a BCS associate membership
Gain recognition by becoming a member of Professional Registration for IT Technicians (RITTech)
An added benefit that ABA offers is the flexible study options through our online VLE. You will attend weekend classes at our training centre blended with an online Distance Learning platform that covers the course curriculum and objectives needed to gain the certification. You will still have full support and guidance from our course advisors.